Voice messages and videos are uploaded on the editing page as well. On the editing page you can decide whether you want them in your book or not. If you activated them on the editing page, they appear as QR codes on the editing page and later in the book. You can scan them with the QR code scanner in our app or with any QR code scanner of your choice.

Both formats (hard cover and soft cover) have a portrait format in DIN A5 size (14.8 x 21.0 cm).

No, there is no page limit. You can print your entire chat as a book. So that you don’t have to lug around bricks and for the binding to be as crisp in 10 years’ time as it is today, chats with more than 500 pages are automatically divided into volumes. The FAQ point “How are very long chats divided into volumes?” tells you more about how exactly this is done.

Yes, that’s possible. With this, you can, for example, add new messages to a chat you have already uploaded or add a part which is missing due to changing your phone or phone number. You can even combine WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chats in one book with this option 😊

All you have to do is to upload the chats separately to zapptales and then inform our support team via support@zapptales.com – before you place an order. The team will then start the merge directly via our software. 😊

Good to know: If the chats overlap, our software automatically sorts the messages in chronological order when they are merged.

You can access your videos and voice messages at any time by using the QR Code scanner in our zapptales app or by using any other QR Code scanner of your choice. 😊

Yes, you can! 😊 As the files are saved on high security servers, they are available for you 24/7 – even if you have deleted the videos or voice messages from your phone or your chat at some point.

To print your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat as a book, you can choose between a softcover and hardcover version. Both versions are printed in a DIN A5 format (14.8 x 21.0 cm). The cover has a thickness of 2mm and we use 115g/qm glossy paper for the print.

We know that memories are something to treasure. And to make sure that you can enjoy leafing through those memories time and again, we adhere to a very high quality standard.

The facts: Our books are printed in a high quality printing process at a specialized printer in Germany, using 115g/m² profigloss paper – in colour, of course 😊

There is no exact minimum length you chat needs to have – yet, to turn it into a book, it needs at least 36 pages. But don’t worry – if your chat has less than 36 pages, our software adds plain pages and you can still print a book. On these pages, you can add personal notes, write down your thoughts or add more pictures to make your book even more personal! 😊

There is no data limitation if you want to print your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat – your chat can be as long as you want. Very long chats are simply divided into volumes.

Currently, we print WhatsApp, Facebook Messenger, Instagram, iMessage, Threema and Telegram chats as a book. We are already working on integrating other messaging services.

In order to stay up to date with all our newest features, follow us on Facebook or register for our newsletter.

If you have ordered your book or PDF with QR codes, they appear in the PDF as well. In this case, you need a QR code scanner as well to access the videos and voice messages. 😊

In general, it is possible to print any kind of WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram messages – including all emojis, smileys, stickers and characters.

WhatsApp, Facebook Messenger, Instagram, iMessage, Threema and Telegram regularly update their smileys database, and we always do our best to keep up to date 😊 If you happen to still find a mistake regarding these special characters, please let us know.

Whatever you want to do with your chat, the first step is always to upload it to zapptales. The procedure for this is different for every messenger. Here you can find the respective instructions: https://www.zapptales.com/en/create-chat-book/

The PDF file costs up to 500 pages of chat 16.90 € (+ 1 € for every additional 50 pages). But don’t worry, the upload and design are free. Only when you decide on a product and place an order will there be costs for you.

If the upload process does not seem to progress or has stopped we recommend the following steps:

1. Check if you have the latest version of the app installed. If not, please update to the latest version through the app store.
2. Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to close all other apps (by double clicking on the home button and swiping up all the other apps) and to try the upload again.
3. Sometimes a lack of free space in the iPhone might cause the upload to stop. Please check how much memory is left on your phone. In case it is under 2 GB we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.
4. In case it’s a very long chat with a lot of media, it might be too much for our app. Please export your chat via iCloud. How it works is explained here. 😊

If, after doing these steps, it still does not work please contact our support team (support@zapptales.com).

If the upload process does not seem to progress or has stopped we recommend the following steps:

1. Check if you have the latest version of the app installed. If not, please update to the latest version through the app store.
2. Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to close all other apps (by double clicking on the home button and swiping up all the other apps) and to try the upload again.
3. Sometimes a lack of free space in the iPhone might cause the upload to stop. Please check how much memory is left on your phone. In case it is under 2GB we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.
4. In case it’s a very long chat with a lot of media, it might be too much for our app. Please export your chat via iCloud. How it works is explained here. 😊

If, after doing these steps, it still does not work please contact our support team (support@zapptales.com).

I have installed the Android app and am trying to upload my chat – but the upload shows no progress or the app crashes. What can I do?

In this case, please check to following:

• Please make sure that you always use the most recent version of our app.
• It is important that you use a stable WiFi connection to upload your chat. If you do not have a stable connection right now, please try again once you have a stable connection.
• It might be that you have too many other apps open in the background. Please make sure to close all these apps completely and restart the chat upload. For most Android phones, you can close your apps this way:
  1. Click on the square button at the bottom of your screen
  2. Select “close all”

Should you have tried all this and the upload still doesn’t work, please contact our customer support team: support@zapptales.com. We will find a solution for you 😊

There are 2 folders for media files for each chat. There’s one for sent media and one for received media. Choosing your name helps our app to find the correct pictures, videos and voice messages.

This can have different reasons:

• The uploading process hasn’t worked out. This can have different reasons:
  1. You have left the app during the upload and the chat upload has crashed
     • It is very important to not leave the app during the whole uploading process. In case you have left the app, you’d have to upload the chat again in order to have everything on the editing page.
  2. You don’t have a stable Wifi Connection or no Wifi connection at all and with this, the chat upload has crashed
     • Please connect your phone with a stable Wifi connection and reupload the chat

Please make sure that you have a stable WLAN connection during the chat upload and do not close or leave the zapptales app. If your chat is still not uploaded correctly, please contact our support team: support@zapptales.com

Unfortunately, WhatsApp doesn’t export the subtitles underneath the pictures on iPhones. The good news: You can add them manually 😊 Just activate the “Edit mode” and click on the pen symbol underneath the pictures.

Helpful hint: If you are using your PC to edit your book, you can also open WebWhatsApp in a separate tab to copy and paste the subtitles from your chat into your book 😊

If you’ve already sent the chat without media and it’s still incomplete, you’ve probably reached the limit for the WhatsApp chat export with Android. Unfortunately, Android limits the export to the last 40 thousand messages. This is a limit we cannot influence. However, there are different options to work around it:

Option 1:
In case your chat partner has an iPhone you could try to export the chat with it. With an iPhone, it’s no problem to upload the whole chat.

Option 2:
Have you exported the chat to yourself via e-mail earlier? It would then be possible to merge the two parts.

Option 3:
You could copy the messages from web.whatsapp.com and upload them to zapptales. This is how it works:

https://www.zapptales.com/copy-messages-and-upload-them-to-zapptales/

Sometimes WhatsApp may not upload all the media files from your chat. This can be due to the following reasons:

• You have an Android phone and a very long chat? Unfortunately, Android limits the amount of data that can be exported to 15Mb (chat with media) or 40,000 messages (chat without media); this is a limitation of Android that we have no control over.
• You cancelled the chat upload in the middle of the process (in this case we recommend you to re-upload the chat).
• You don’t have all the media files saved on your phone anymore (because you might have deleted them at some point)

To complete your chat, there are the following solutions:

• Edit your zapptales book on your phone and use the “Add Media” option to add the missing media from your phone gallery to your book.
• Upload individual media files manually via WebWhatsApp on your computer. Please note that this only works for media files from the last three months (due to a limitation of WhatsApp). You can find out exactly how this works here.

Once you have exported your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat to zapptales, our software stores it for 4 weeks. Every time you return to the chat edition page, this time period starts anew: That means that your most recent status is always saved for another 4 weeks (for a maximum of 6 months). After these 4 weeks, your chat is automatically deleted in order to protect your data.

You want to print your chat but need more time to design your book? Or you want to save your chat on zapptales for a long time? No problem! Just let us know (support@zapptales.com) and for 9.90 € you can store your chat up to 10 years in the zapptales cloud.

All your settings are saved automatically. So, if you have to interrupt the editing process or if you simply need a small break, you can just close your browser. To return to your personal chat edition page, just click on the link we have sent you in the email ‘We have received your chat’. That way, you can continue creating your book at any time and print your most treasured WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram conversations.

You can add your favourite picture as well as up to four pictures in a collage to the cover of your book.

In addition, you can upload pictures, videos, voice messages and notes anywhere you want. How cool is that! 😊

• Desktop: Activate ” Add media” located in the right upper part of the chat edition page and click on one of the plus signs
• Mobile: Click on the plus symbol and then on one of the plus signs

That way, you can not only print WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram messages but also any other chat content you want to create yourself!

Yes, that’s really easy.

• Desktop: To delete a picture, video or voice message, just activate “Edit” and click on the x symbol in the upper right corner of the picture. If you do so, the picture, video or voice message disappears and a placeholder appears instead when activating “add media”.
• Mobile: To delete a picture, video or voice message, just activate the pencil symbol and click on the x symbol in the upper right corner of the picture. If you do so, the picture, video or voice message disappears and a placeholder appears instead.

By the way: If you don’t want any videos or voice messages in your book, you can simply deactivate them on the editing page. 😊

Yes, of course! zapptales lets you print your entire chat or specific parts of your chat – just as you like.

• Desktop: Just activate the “Edit mode” and click on the eye symbol within the message that you do not want to show in your book. This hides the respective message. If you want to hide an entire day just click on the date shown in the small blue box in the chat. As long as you are in the “Edit mode” hidden messages are greyed out, but still visible (so you can find them later, should you change your mind). Once you deactivate the “Edit mode” you can see your chat the way it will later be printed in your book – without the hidden messages.
• Mobile: Just click the pen symbol in the top right hand corner and then on the eye symbol within the message you do not want to show in your book. This hides the respective message. If you want to hide an entire day just click on the date shown in the small blue box in the chat. As long as you are in the “Edit mode” hidden messages are greyed out, but still visible (so you can find them later, should you change your mind). Once you deactivate the “Edit mode” you can see your chat the way it will later be printed in your book – without the hidden messages.

Yes, that’s possible. Just upload the chat again and inform our support team via support@zapptales.com that you’d like to add the new messages to your book. The team will then start the process directly via our software. 😊

Of course 😊

• Desktop: To change the chat background just go to “Chat”, click on “Background” and select one of the many backgrounds available;
• Mobile: To change the chat background just go to “Chat”, click on the wheel symbol and select one of the many backgrounds available;

Our chat edition page is available in English, Spanish, German, Italian and Dutch. If you want to change the language to any one of these, please follow these steps:

• Click in the address bar of your browser while you are on the chat edition page;
• You will see a country code (such as .de, for example) after the address of the website (https://app.zapptales.com);
• To change the language, just replace this country code by “en”, “es”, “nl” or “it” and hit enter;

If your chat has more then 500 pages, it is automatically divided into volumes after you order your book. And this is how it’s done:

• The pages are spread evenly across the volumes, so that no volume is thicker than the other one! For example, if your chat has 1500 pages, it will automatically be divided into 3 volumes with 500 pages each.
• The dedication on the first page will be printed on the first page of the first volume. The dedication on the last page will be printed on the last page of the last volume.
• The price is always calculated according to the total number of pages, no matter whether your chat is divided into volumes or not.

And what will the covers look like? Each cover has the number of the volume printed below the cover picture. Just like in this example:

Our software automatically divides your book into volumes if it has more than 500 pages. How exactly this works is explained in the last question.

However, you might want to choose on which days your books are divided, maybe you want to create different covers and dedications for your volumes. Currently, there’s no automated way for this. There’s a trick to do it manually, however. This is how it works:

Before we start, we’d again like remind you that only 500 pages per book are possible.

1. When you have uploaded your chat, you first select a start and end date for volume 1 using the calendar in the chat edition page.
2. Now you design volume 1 as you wish using all the design possibilities zapptales offers 😊 You can also add a number to the cover to know which volume it is.
3. When you’re done with volume 1 you can add the book to your cart.
4. Afterwards, you choose a start and end date for volume 2. The start date is the first day after the end date of volume 1.
5. Now you can design volume 2 as you would like to have it and use all the editing possibilities zapptales offers 😊 You can also add a number to the cover to know which volume it is.
6. When you’re done with volume 2 you can add the book to your cart. When doing so, you’ll be informed that there is already a book in your shopping cart. Please choose “Add”.
7. When you’re done with all your volumes, you can simply go to the shopping cart and place your order 😊

In case you want to create more volumes, you can of course repeat step 4 to 6 until you’re done😊

If you have any questions regarding this, please don’t hesitate to contact us. We’re always happy to help you! 😊

That depends on the number of pages and your choice of product:

• The hardcover version costs 35.90€ for books up to 100 pages, +4€ for every additional 50 pages. Books with more than 1,000 pages automatically receive a volume discount;
• The softcover version costs 32.90€ for books up to 100 pages, +4€ for every additional 50 pages. Books with more than 1,000 pages automatically receive a volume discount;
• The digital version, available in PDF, costs 16.90€ up to 500 pages, +1€ for every additional 50 pages, and is ready for instant download.

If you want voice messages / voice notes / audios and videos as QR codes in your book, the cost is €7.90 for a storage period of 10 years, no matter how many QR codes your book has. You can extend the storage period by 5 more years for €3 each time.

By the way: You get a 25% discount on each additional copy! 😊

In addition to your book, you also have the option to save your chat permanently at zapptales. For a one-time fee of €7.90, your chat will be stored in the zapptales cloud for 10 years. If you want, you can extend this storage period for 5 more years for €3 each.

You automatically receive a quantity discount on chats with more than 500 pages,  😊 In addition, you get 25% off every further copy of your book. 😊

Unfortunately, not. The price for your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat as a book depends on the length of the chat you print – and that depends on the number of messages, pictures, videos and voice messages you sent, if you want them in your book and which time period you want to print from WhatsApp, Facebook Messenger, Instagram, iMessage,Threema or Telegram.

On the chat edition page we give you an estimate about the number of pages your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram book will have. The final price can only be calculated when you have decided whether you want to buy a hardcover or softcover book.

To pay for your zapptales book, you can choose from the following payment options: PayPal, Visa, MasterCard, iDeal or wire transfer.

If you wish to pay via wire bank transfer, we will provide you with our bank details both during the order process and by e-mail. If you can’t find them or you didn’t receive the e-mail, please contact our customer support directly support@zapptales.com 😊

To speed up the production process, you can also send us a payment confirmation to support@zapptales.com

Please note: When paying via wire bank transfer or advance payment, the production process can only be started once we have received your payment in full. This also means that the delivery period only starts once we have received your payment in full.

You can track the status of your order at any time here.

Yes, we also offer express delivery. Please contact our support@zapptales.com for more information.

• Germany: 5 – 9 working days (5.95€)
• UK & Ireland:
  • Standard: 7 – 12 working days (9.95€)
  • Express: 5 – 9 working days (19.95€)
  • Please note that UK customs will charge import sales tax on orders over £ 135
• Austria:
  • Standard: 7 – 12 working days (7.95€)
  • Express: 5 – 9 working days (19.95€)
• Spain & Italy:
  • Standard: 7 – 129 working days (7.95€)
  • Express: 5 – 9 working days (44.95€)
• Rest of EU:
  • Standard: 7 – 12 working days (7.95€)
  • Express (only NL): 5 – 7 working days (19.95€)
• Switzerland:
  • Standard: 7 – 12 working days (11.95€*/**)
  • Express: 5 – 9 working days (29.95€*/**)
• USA, Canada, Hong Kong & Australia:
  • Standard: 12 – 15 working days (29.95€*/**)
  • Express: 7 – 9 working days (39.95€*/**)
• South America (Argentina, Brazil, Colombia, Mexico):
  • Standard: 15 – 20 working days (24.95€*/**)
  • Express: 7 – 9 working days (45.95€*/**)
• Rest of World: 15 – 20 working days (24.95€ – 39.95€*/**)

The delivery time begins on the first working day after we have received your order.

As soon as your book has been shipped you will receive an e-mail with a tracking number and a link where you can check your shippment status at any time.

*International shippments are with DHL World Premium, which includes the cost of customs clearance as well as import taxes.

** In some cases the international shipping time can take longer than expected due to longer processing times in the customs clearance (in some cases up to 15-20 working days). Please contact our support@zapptales.com for more information.

zapptales ships your book of your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat to almost every country in the world. Should your chosen country not be on the list above, please contact support@zapptales.com to find out more about delivery times and prices.

The book you print of your WhatsApp, Facebook Messenger, Instagram or Telegram chat is delivered to you with DHL or UPS.

We have specifically chosen DHL and UPS as our logistics partners for its reliability. All parcels are insured and can be tracked – nationally and internationally.

We have deliberately chosen quality over budget – the personal nature of your very own WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat as a book is worth it!